PRIVACY POLICY

At Al Faris Al Fadhi Auto Maintenance ("we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our automotive repair services in Sharjah, UAE.

By accessing our website or visiting our workshop, you consent to the data practices described in this policy.

1. Information We Collect

We collect information to provide you with the best possible automotive service. This includes:

A. Personal Information

When you book an appointment, request a quote, or contact us, we may collect:

• Name

• Phone Number (Mobile/WhatsApp)

• Email Address

• Physical Address (if vehicle recovery/pickup is required)

B. Digital/Usage Data

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Pages visited and time spent on our site

• Device type (Mobile vs. Desktop)

2. How We Use Your Information

We use the collected data for the following purposes:

• Service Delivery: To schedule appointments, diagnose vehicle issues, and perform repairs/maintenance.

• Communication: To send you status updates, quote approvals, and service reminders via Phone, SMS, or WhatsApp.

• Customer Support: To respond to your inquiries or complaints.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties.

4. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

5. Cookies

Our website may use "cookies" to enhance your user experience. Cookies are small files placed on your hard drive for record-keeping purposes. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. Note that some parts of the website may not function properly without them.

6. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access the personal data we hold about you.

• Request corrections to any inaccurate data.

• Request the deletion of your personal data (subject to legal record-keeping requirements).

• Opt-out of marketing communications.

To exercise these rights, please contact us using the details below.

7. Third-Party Links

Our website may contain links to other websites (e.g., Google Maps, Social Media platforms, and car manufacturers). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read the privacy policies of any website you visit.

8. Changes to This Privacy Policy

Al Faris Al Fadhi Auto Maintenance reserves the right to update this Privacy Policy at any time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to frequently check this page for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Al Faris Al Fadhi Auto Maintenance

• Address: Street 3, Industrial Area 2, Sharjah, UAE

• Phone:+971505990566

• Email: service@alfarisautomaint.com